Our customer-focused fleet maintenance programs serve many of the largest fleets in the United States. With a team of 2,500+ technicians across 1,800+ locations, we maintain all asset classes and types including heavy-duty, medium-duty, light-duty vehicles, material handling equipment, aerial equipment, and electric vehicles and electric vehicle chargers.
So, how do we build customer-focused fleet maintenance programs? We build them The Amerit Way.
- We obsessively focus on our customer’s unique KPIs and specific maintenance needs.
- We build a custom maintenance solution for every fleet.
- We provide consistently excellent services nationwide.
The Amerit Way: Customer-Focused Fleet Maintenance Programs
We start by obsessively learning about our customer’s fleet, operations, and business. Our understanding of our customer’s core business better prepares us to maintain their assets, prioritize any unscheduled repairs, and proactively schedule routine maintenance, laying the groundwork for a successful partnership. Whether the fleet’s vehicles are heavy-duty trucks, specialized assets, or everything in-between, we develop a maintenance plan unique to our customer’s needs, within their budget, and around their schedule.
Dedicated and Focused Team
At Amerit, we understand that every moment our customer’s assets are down, they are losing money. We also believe in the power of consistency and standardization to bring efficiency and drive performance. That’s why the first tenant of The Amerit Way is to provide a vertically integrated team that is obsessively focused on our customer’s needs and success.
This dedicated and focused team reduces fleet downtime by tailoring technicians and operations schedules to seamlessly fit our customer’s needs and ensure rapid turn arounds on PMs and unscheduled repairs alike. Top to bottom, this team is devoted to, and focused on, our customer’s success.
But what does it mean for our customers?
It means having a customer-focused team member at every level who is focused on ensuring maximum uptime, efficiency and performance of our customer’s fleet. This focused team includes:
- Highly skilled technicians
- Fleet Managers
- Regional Fleet Managers
- General Managers
These team members help customize our operations to fit our customer’s specific requirements. Our recruiters and HR professionals work behind the scenes to attract and retain top-tier technicians that your assets require, and we keep them on the team through competitive benefits and ongoing skills and safety training.
We mean it when we say our team becomes part of our customer’s. We create a close-knit partnership where everyone, from technicians to senior managers, understand the ins and outs of our customer’s fleet and operation. This level of integration results in faster, more efficient service, where issues get resolved quickly. It’s not just about fixing problems, it’s about preventing them by having the right people, in the right place, at the right time, all working toward our customer’s success.
Customized Maintenance Solutions for Every Fleet
No two fleets are alike, so before we start maintaining any assets, our expert New Business Integration Team takes the time to dive deep into understanding our customer’s fleet operations. This is a crucial aspect in developing customer-focused fleet maintenance programs. Together with our customer, we identify service needs at each location and work to figure out what’s essential to keep their assets running at peak performance.
Whether they need a solution for a problematic location, are looking for a workforce to be onsite in an existing garage, need mobile service centers that come to a customer’s location, or are looking for a partner to build a world-class maintenance operation, we’re ready to deploy our solutions wherever our customers need them across the country. We’re also equipped to handle a diverse range of assets under contract:
- Heavy-Duty Vehicles: Classes 7 & 8
- Medium-Duty Vehicles: Classes 4, 5 & 6
- Light-Duty Vehicles: Classes 3, 2 & 1
- Specialized Vehicles
- Aerial equipment
- Lift gates
- Electric Vehicles and Chargers
We’ll either train or hire technicians to handle our customer’s unique assets and specialty equipment, or manage those services through our trusted vendor network, ensuring the quality stays up to our customer’s standards.
Our flexibility to perform maintenance during scheduled downtime – on 1st, 2nd, or 3rd shift – ties it all together. Our customer-focused fleet maintenance programs incorporate tackling specific maintenance issues while handling every day, routine maintenance at the same time.
Extreme Customer Focus
Every fleet has unique KPIs, budgetary restrictions, and maintenance emergencies, which is why we work with our customers to develop the right playbook to meet the specific needs of each business.
Our playbook is the foundation of our commitment to extreme customer focus, helping us to:
- Streamline processes, billing, scheduling, and reporting
- Monitor performance metrics
- Keep clear communication flowing and standardize best practices
We provide regular KPI tracking and reporting as part of our customer-focused fleet maintenance programs to ensure we consistently meet and exceed expectations.
Have feedback, changes in conditions, or a shift in fleet requirements? The playbook is not static; we’re ready to adapt to each customer’s needs. Our goal is to consistently deliver high-quality services wherever our customer’s assets are located nationwide.
Consistent, Excellent Services Nationwide
Delivering excellence is part of who we are. We make it a point to communicate directly with our customers, gathering monthly feedback on our services and conducting account reviews. Right now, our customer satisfaction rating is an impressive 4.5 out of 5 stars, with top marks in quality, communication, and our team’s performance.
Our mission when collecting customer satisfaction ratings is simple: Deliver on our promise, create an outstanding customer experience at every touchpoint, and foster ownership, accountability, and improvements throughout our team in order to exceed our customer’s expectations. This commitment goes far beyond routine check-ins though. We follow a rigorous process that involves collecting real-time feedback, quickly addressing any issues, and developing solutions that drive operational change and improvement across the company.
But it’s not just about achieving high ratings – it’s about creating an experience that makes a real difference to our customer’s fleet and business. Our commitment to excellence drives us to uphold a higher standard in service, repair quality, timeliness, communication and responsiveness. Our goal is that every interaction we have with our customers exceeds their expectations and is worthy of a 5 Star review.
Conclusion
Our customer-focused fleet maintenance programs are guided by our core values of partnership and integrity. We pride ourselves on being responsive, reliable, and professional – giving our customer’s fleet the service it truly deserves. The Amerit Way is all about putting our customers first with customizable solutions and dedicated service teams designed to reduce downtime and keep our customer’s vehicles on the road.
For more information, please visit our services page.
Questions about our services? Contact us here!
